Skip to content

FREE Shipping on Orders $60+

FAQ's

Our Products

What is the quality of your ingredients & where are they sourced?

Open tab

We value responsibly sourcing the highest quality, human-grade ingredients 100% from the USA. Our chicken, beef, turkey, and duck come from family farms across the USA, and our salmon is wild-caught off the coast of the Pacific Northwest.

Where/how are your products made?

Open tab

Our products are hand-made with care in small batches in a USDA-registered & FDA-certified facility in Indianapolis, Indiana USA

Are your treats raw-diet friendly?

Open tab

Yes! In fact many of our customers feed raw diets and love that our treats align with this diet and can be taken on the go. We start with raw ingredients and then low-temperature dehydrate or freeze dry (depending on the product) to lock in maximum nutrition, and maximum flavor for your best furiend.

Where should your treats be stored?

Open tab

We recommend resealing the pouch after opening, and storing in a cool dry place like your pantry. There is no need to refrigerate or freeze.

How long do your treats last?

Open tab

Our treats generally have 12-18 months of shelf life from the time of manufacture and are guaranteed fresh by the date listed on each pouch.

Do you offer free samples?

Open tab

We don't currently offer free samples online, but follow our social feeds to find out when we may be at an in-person event near you

Packaging & Shipping

Is your packaging environmentally friendly?

Open tab

Sustainability and responsible business practices are important to us at King Lou and we're always looking for ways to improve. Currently our pouches are made using post-consumer-recycled (PCR) content (recycled milk jugs to be exact) and all of our shipping materials are 100% recyclable.

What's your shipping policy?

Open tab

Shipping is FREE on orders of $60 or more. Shipping costs $8 on orders less than $60. Delivery is via USPS or UPS and typically arrives 1-4 business days from shipment.

How can I find my tracking information?

Open tab

Click here to see tracking info for your shipped orders. We also send an email notification with this information for each order.

When should I expect my order?

Open tab

Orders typically ship within 1-2 business day and arrive in 1-4 business days via USPS or UPS

How much does shipping cost?

Open tab

Shipping is FREE on orders of $60 or more. Shipping costs $8 on orders less than $60.

Where do orders ship from?

Open tab

Indianapolis, IN USA

Do you ship internationally?

Open tab

Not at this time.

What is your return policy?

Open tab

Although we cannot accept returns of opened product, we do have a 100% satisfaction guarantee! If you are unsatisfied for any reason, please reach out to us so we can help make it right: hello@kingloupets.com

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart