FAQ's
Categories
Our Products
What is the quality of your ingredients & where are they sourced?
We value responsibly sourcing the highest quality, human-grade ingredients 100% from the USA. Our chicken, beef, turkey, and duck come from family farms across the USA, and our salmon is wild-caught off the coast of the Pacific Northwest.
Where/how are your products made?
Our products are hand-made with care in small batches in a USDA-registered & FDA-certified facility in Indianapolis, Indiana USA
Are your treats raw-diet friendly?
Yes! In fact many of our customers feed raw diets and love that our treats align with this diet and can be taken on the go. We start with raw ingredients and then low-temperature dehydrate or freeze dry (depending on the product) to lock in maximum nutrition, and maximum flavor for your best furiend.
Where should your treats be stored?
We recommend resealing the pouch after opening, and storing in a cool dry place like your pantry. There is no need to refrigerate or freeze.
How long do your treats last?
Our treats generally have 12-18 months of shelf life from the time of manufacture and are guaranteed fresh by the date listed on each pouch.
Do you offer free samples?
We don't currently offer free samples online, but follow our social feeds to find out when we may be at an in-person event near you
Packaging & Shipping
Is your packaging environmentally friendly?
Sustainability and responsible business practices are important to us at King Lou and we're always looking for ways to improve. Currently our pouches are made using post-consumer-recycled (PCR) content (recycled milk jugs to be exact) and all of our shipping materials are 100% recyclable.
What's your shipping policy?
Shipping is FREE on orders of $60 or more. Shipping costs $8 on orders less than $60. Delivery is via USPS or UPS and typically arrives 1-4 business days from shipment.
How can I find my tracking information?
Click here to see tracking info for your shipped orders. We also send an email notification with this information for each order.
When should I expect my order?
Orders typically ship within 1-2 business day and arrive in 1-4 business days via USPS or UPS
How much does shipping cost?
Shipping is FREE on orders of $60 or more. Shipping costs $8 on orders less than $60.
Where do orders ship from?
Indianapolis, IN USA
Do you ship internationally?
Not at this time.
What is your return policy?
Although we cannot accept returns of opened product, we do have a 100% satisfaction guarantee! If you are unsatisfied for any reason, please reach out to us so we can help make it right: hello@kingloupets.com